The secure cloud solution for recording and hosting your fixed and mobile communications
In certain sectors, such as financial services, the regulatory authorities require calls to be recorded to prevent fraud and ensure transparency, particularly in the case of financial advice or transactions. (e.g. MiFID II and CSSF)
Recordings can be used as evidence in the event of a dispute or difference of opinion with a customer. They make it possible to establish what was said during a conversation, thus protecting the company against possible lawsuits or unfounded claims.
Companies use these records to train their staff, improve interactions with customers and guarantee consistent quality in the services they offer.
The service applies to all calls received or made by employees on a fixed or mobile business telephone in the course of their professional activity (management autonomy for configuring white and black lists).
Records are encrypted and stored for a specific period (between 6 months and 10 years) in a secure environment in DEEP's datacentres in Luxembourg.
Private encryption key managed by the customer, only you can decrypt. Optional 4-eye principle for access to voice recordings.
Receive activity and reporting reports according to predefined criteria.
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