Tours University Hospital Relies on 24/7 Supervision with DEEP

The primary challenge for Tours University Hospital (CHRU de Tours) is to ensure the availability of its tools to avoid jeopardizing patients' lives. Standardizing database versions and then implementing a supervision service have made it possible to secure their applications.

Tours University Hospital Optimizes its Oracle Databases with DEEP

Tours University Hospital (CHRU de Tours) needed to ensure the availability of its critical applications. DEEP implemented 24/7 proactive supervision to secure their databases.

Client's Field of Activity:

The Tours University Hospital (CHRU) is a major healthcare institution in the Centre-Val de Loire region of France. It carries out missions in care, teaching, and research, in close partnership with the University of Tours.

Support Model:

CHRU de Tours enlisted DEEP's Managed Services to guarantee the continuous availability of its critical applications. This includes 24/7 supervision of five essential databases, thereby ensuring the continuity of vital hospital services.

Didier PREVOT, IT Manager at CHRU de Tours, France

Mission Objectives

  • Ensure continuous availability of critical healthcare-related applications.
  • Strengthen database supervision with 24/7 expertise.
  • Simplify operations by standardizing the Oracle environment.

The Support Process

Installation of probes on the Oracle RAC architecture, covering 90 databases, with 5 continuously supervised to ensure real-time monitoring.

Implementation of an alert system allowing DEEP to intervene quickly, even preventively, before incidents impact users.

DEEP intervened as a complement to the CHRU's internal on-call system, ensuring 24/7 operational continuity of the databases, which internal resources alone could not guarantee.

Client Benefits

  • Maximum Security and Availability for Healthcare: Critical applications (laboratory results, pharmaceutical production, patient administrative management) remain operational without interruption.
  • Responsiveness and Incident Prevention: Thanks to probes and automated alerts, DEEP teams can intervene even before a major incident occurs.
  • Expertise and Time Savings for Internal Teams: Supervision provided by DEEP frees internal teams from complex operational maintenance tasks, while bringing a high level of Oracle expertise.